Payment
We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. You can pay with the following methods: Visa, Mastercard, Maestro, JCB, Apple Pay, Google Pay, and American Express.
Security
You can safely use your credit card on our web shop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard. If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.
Taxes
All prices on paradoux.com are including the applicable VAT tax rate for your country. Please note that customers outside the EU or Norway may be subject to import duties and taxes, which are charged once the products reach your country of destination. All such charges are your responsibility. Paradoux has no control over additional charges in relation to customs clearance. If you refuse the package for this reason, customs authorities may charge Paradoux an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. However, we do not guarantee the prices are 100% correct, they are just estimates.
Returns
We offer the opportunity to return our products ordered from paradoux.com. You have 100 days from the day you received the product to return any unused items. The returned items must be in unused and original packaging with hangtags. If you wish to return an item, please send a copy of your receipt to support@paradoux.com and inform us the reason for the return and we will email you a free return-label. No refund will take place if we see signs of use, damages or removed hangtags. All refunds will be submitted to the credit used in the original transaction.
Complaints & Faulty Delivered Goods
Products purchased via our webshop are covered by a 3-year warranty (watchcases only) – other parts are covered with 2 years. If you have received a faulty item, we will offer a replacement of the item or offer you refund of your purchase. If you make a claim of your purchase within the 3-year warranty period and we accept the claim, we will offer you a replacement with free shipping. If you have received a wrong product, we will send you a free return-label and send you the correct product. If the item is out of stock, we will refund the price of the item.
All products from Paradoux purchased from one of our dealers are also covered by a 3-year warranty, but all claims need to be submitted through the store at which the product was purchased. However, if the store is no longer in business, please reach out to our customer service team at support@paradoux.com. Upon issuing a complaint, please note that a proof of purchase is required. For EU customers, if your case has been mistreated or we have not together reached a final solution, you can as a final doing submit a complaint to the European Commission Online Dispute Resolution at http://ec.europa.eu/odr.
Shipping
All orders are dispatched within 15:00 PM on working days. You will receive an e-mail with shipping information when your package is on the way. If you have not received your order within 14 business days after receiving the shipping information, it is your responsibility to contact Paradoux. Once you have received the package, you should inspect the goods. If the package and / or contents are damaged, please immediately contact our Customer Service. If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.
Promotion
Our offers are only available for a limited period while supplies last. Paradoux reserves the right to stop these offers without prior notice. If a product is purchased online or in store prior to going on promotion, we are unable to refund the difference in price. When returning a product that was purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.
Gift Card
A gift card purchased from the international webshop (paradoux.com) can only be redeemed online at the same place. Gift card is non-refundable and cannot be exchanged for cash in part or full. A gift card can be used in multiple transactions until its value runs out. Returns for purchases made with a gift card will be refunded to the same gift card. If you paid with a combination of payment card and gift card, as a priority the refund will be made to the payment method that is not the gift card.
The Paradoux brand is a part of:
NIXONS ApS
Gammel Strand 40
1202 Copenhagen
Denmark
VAT no.: 32768695
Phone: (+45) 2193 0119
E-mail: support@paradoux.com
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Last updated May 16th, 2022